HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact conversationally with the assistant to solve common problems, support staff use the Microsoft AI solution for instant access to a wealth of troubleshooting information, and the company gains deeper insights into common customer issues.

Infrastructure security is top-of-mind for organizations managing workloads on-premises, in the cloud, or hybrid. Azure Security Center provides unified security management by identifying and fixing misconfigurations and providing visibility into threats to quickly remediate them. Azure Sentinel collects data from Azure Security Center. Learn more about this integrated and efficient solution in this article.

Read More…

Azure Sentinel is intelligent security analytics for your entire enterprise. Collect data, detect threats, investigate incidents, and rapidly respond with Sentinel.

View: Microsoft Sentinel

Tivoli Gardens, the second oldest amusement park in the world and the most beloved in Europe, continues its long tradition of imagination and innovation with Dynamics 365 Customer Insights. With more than 4.5 million guests each year, Tivoli Gardens prioritizes and continually looks for ways to improve the customer experience. In this video see how Microsoft tools help them achieve this goal.

Microsoft Analytics and AI takes innovation to the next level with faster, more accurate insights and predictions. Subscribe now to stay informed!

View: Improve performance with faster, more accurate insights and predictions

Simplify and fortify with Microsoft Security solutions, wherever you work. For more insights, news, and features, subscribe to our channels now.

View: Subscribe

This infographic shows how to build custom Teams solutions with low code tools that can save money, install efficiency, and engineer innovation. Develop apps, automate workflows, and dashboards with Power Platform and use them in Microsoft Teams for businesses big and small.

View: Power Platform

The world is changing fast, and enterprise needs to keep up with new digital business models. With a DevOps strategy, development and operations teams are committed to a collaborative approach—delivering faster results to threats and opportunities. DevOps delivers strength to any organization willing to make it a core part of its DNA.

Read More…

This video illustrates how to get the most from Dynamics 365 – the unified platform powered by Azure AI and natively integrated with your favorite Microsoft 365 applications. Learn how to enable an intelligent sales and marketing approach for your organization with AI from Microsoft Dynamics 365.

Discover how Azure Government provides government agencies and their partners world-class security, protection, and compliance through cloud services. In this video, Keenan Skelly talks about the benefits of a scalable, AI-powered, gamified, persistent cybersecurity training environment on the strength of Microsoft Azure.