The importance of customer experience has taken off in recent years. As competition becomes the norm in many digital and application spaces, the interaction that the consumer has with a company becomes more important. CX is vital in helping a company retain its customers and grow its customer base through organic referrals.
Luckily, technology offers several ways for businesses to improve their customer experience. In this article, 11 members of the Forbes Technology Council explain some techniques businesses can use to improve their customers’ experience.
More of the workforce is working remotely than ever before. Organizations are adapting and implementing new remote access solutions. Now is the time to evaluate the Microsoft tools you already have at your fingertips and leverage the built-in remote work security features and capabilities. Read more in this article from National Law Review.
When diving into the world of DevOps tools, it’s important to remember that Microsoft Azure DevOps and GitHub each offer unique value and overlapping capabilities. They can be used separately or together, so there’s even a “why not both?” scenario. Learn the history of these two DevOps tools, the specific advantages of each, and how to get started using them.
Updates within the Microsoft MyAnalytics platform, in conjunction with a new feature in Outlook are aimed at helping you work less. The new features allow users to better manage their time and information, with less time in meetings and more time spent accomplishing tasks. One tool enables users to allocate focus time—and alert coworkers when you are trying to get things done. Read more about working less in this article from TechCrunch.
Securing your systems with a data driven, human guided security approach allows you to detect and respond to attacks more quickly and accurately. This infographic outlines how the global network of real time threat intelligence from Microsoft continues to evolve, anticipate, and stay ahead of risks.
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Teams that adopt DevOps culture, practices, and tools become high-performing—building better products faster for greater customer satisfaction. This improved collaboration and productivity is essential to achieve business goals such as accelerating time to market, adapting to the market and competition, maintaining system stability and reliability, and improving the mean time to recovery. Sign up to say connected—we’ll help you learn more about Azure DevOps with GitHub and Visual Studio from Microsoft.
New levels of connectivity and advanced technologies like AI enable businesses to process more data on a larger scale. AI plays one of the biggest roles—in terms of disruption and resulting opportunity—for our industry and our workforce. As we look to a future powered by a partnership between computers and humans, we must address these challenges head on: How will AI impact employment and jobs? How do we ensure that AI is designed, used, and governed responsibly? Explore answers to these questions and more in this valuable eBook.
While investment in digital business solutions continues to increase, employees remain the lifeblood of every enterprise. This article from Forbes covers key ways AI and analytics help organizations hire the right people and train them for success.