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Digital communication permeates every aspect of the modern workplace, from emails to texting to messaging to the chat feature in Microsoft Teams. Unfortunately, “people think others understand their messages 90 percent of the time, but the actual statistic is only 50 percent,” according to Nick Morgan, author of “Can You Hear Me? How to Connect with People in a Virtual World.”

How do we make sure our messages aren’t misunderstood half the time? In his article, “50 Percent of Emails and Texts are Misunderstood, But There’s an Easy Way to Change That,” Ryan Jenkins states there’s a simple solution: use emojis.

Not only is emoji acceptance in the workplace growing (61% of emoji users use them at work), but research demonstrates that the same part of the brain that processes human faces also processes emojis. “When an emoji conveys a human emotion, it can be transferred in a text. Therefore, emojis help communicators manage the emotional tone of digital messages. And emojis help recipients interpret the tone of digital message,” writes Jenkins.

The modern workplace includes increased digital communication as well as increased emoji use—read this article in its entirety to understand the benefits of using emojis at work 😊

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This video showcases how Allstate is transforming customer support with artificial intelligence. With Azure Cognitive Services, Allstate is capturing insights from customer calls to enable a more seamless customer experience.

Artificial Intelligence (AI) is the catalyst for the fourth industrial revolution, the most significant technological advancement thus far. AI has the potential to solve incredible challenges for all of humanity, including climate change, education, design, customer experiences, governance, and food. That said, among the biggest concerns regarding AI is the potential for unexpected and unintended consequences in building and deploying AI products.

According to Nate Yohannes, Principal Program Manager for Mixed Reality and AI Engineering at Microsoft, having appropriate representation at decision-making tables when building AI products is critical to help prevent these unfortunate scenarios. From his perspective, representation will go a long way toward preventing the unexpected consequences of AI products, and it will also guarantee that the products that are created will have the widest consumer base possible: everyone.

Listen to this podcast for an inspiring conversation about how to make the possible a reality by approaching AI with a new mindset that takes into consideration its full potential for improving the lives of everyone.

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Game-changing technological innovations are having profound repercussions in almost every industry across the world. The health sector in particular is embracing innovations that offer significant business opportunities for entrepreneurs and investors. And with tech developers, engineers, and researchers regularly breaking new ground and achieving what was once thought impossible, it seems that the question to ask now is not if a given breakthrough can be achieved, but when.

Read this article to learn about the five key areas in which digital transformation is enabling providers to drive breakthroughs in healthcare and deliver improved patient experiences.

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According to the World Health Organization, more than one billion people globally are living with a disability, yet only one in ten has access to assistive technology.

Inclusion is an important topic for Microsoft; to help everyone get the most from accessibility resources, the company has created the Disability Answer Desk (DAD). It’s free, 24/7 technical support from Microsoft experts trained in assistive technologies. All organizations have assistive technology needs, and for some its absolutely crucial.

View this video to learn how the New South Wales education department utilizes Microsoft Teams to address assistive technology needs for its students and staff.

Organizations that modernize their data estate can reap major benefits, including enhanced security and compliance, significant cost savings, and the ability to empower employees via business insights and advanced analytics capabilities. Organizations that don’t, on the other hand, risk putting themselves behind the curve by missing out on game-changing cost benefits, leaving their businesses open to potential vulnerabilities, and by not taking advantage of modern analytics capabilities.

Read this infographic to learn how businesses are taking advantage of the latest technologies by modernizing their datasets to create transformational benefits throughout their organizations, and discover how they’re doing so by leveraging Microsoft Azure.

View: 3 reasons to modernize your data estate ​

As the healthcare industry continues its rapid shift toward value-based care, providers are facing a stark challenge: evolve quickly or risk losing patients. To remain competitive, modern healthcare leaders must find ways of unifying healthcare data to unlock connectivity and interoperability that can improve the value of care. Effective strategies must address healthcare’s core challenges comprehensively through modern technologies that support multifaceted goals to achieve exponential improvements, instead of one-off solutions that address single challenges.

Read this eBook to learn how unlocking interoperability via Microsoft Dynamics 365 can help your organization enable personalized care, reimagine healthcare, improve operational outcomes, and empower care teams. You’ll also discover how achieving these four objectives will allow your organization to reduce costs, increase revenue, and better manage risk, leading to dramatically improved patient outcomes.

View: Microsoft Dynamics 365: Rapid healthcare transformation demands a holistic approach

Every team has unique needs. Microsoft Teams is the teamwork hub and solution-tool to address those needs and help your customers reach maximum business outcomes.

Help your customers realize the value of Microsoft Teams with a custom solution that integrates workflows and business processes in a single hub for teamwork, increasing productivity across the organization.

Follow the recommended steps in this practice-building infographic—download it now!

View: Building a Microsoft Teams Custom Solutions practice

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