Your customer service teams have a lot on their plate. Not only do they have to troubleshoot problems efficiently, they must also deal with upset or worried clients while they do so. And to add another challenge, they have the added pressure of knowing that a single misstep can potentially have devastating consequences for their business’ finances and reputation.

Thankfully, digital transformation has equipped today’s customer service teams with the technology they need to be better prepared for their next customer encounter. Now, artificial intelligence has enabled client-facing teams to come prepared with accurate data to better understand a customer’s issue and solve it effectively.

Subscribe now to learn how you can utilize the advanced bot integration capabilities of Microsoft Teams to enable effective communication with your clients and create outstanding customer experiences.

View: Enhance and automate the way you communicate with your customers. Learn more about bot integration for Microsoft Teams.

Secure hybrid environments for the lowest TCO with an integrated solution. Learn more about simplifying and fortifying with Microsoft security. Subscribe here!

View: Hybrid Environments

The business landscape has changed. Thanks to integrated data platforms and IoT devices, companies are successfully extracting every byte of information from business processes and using it to empower decision makers with accurate information they can use to make strategic decisions.

This is how modern enterprises are capable of predicting market trends with pinpoint accuracy or quickly adapt to those they cannot foresee, and how small and medium-sized businesses are innovating at breakneck speed to rise above the competition to claim their piece of the global market. Regardless of their size, the common takeaway is that transforming data into actionable intelligence has become the top priority of modern organizations.

Subscribe now to stay updated with the latest digital transformation trends and how you can tap into your organization to unlock the power of actionable insights and business intelligence with Microsoft.

View: Transform your organization with the power of Business Intelligence. Get started with Microsoft Dynamics 365.

As employees continue working remotely, Microsoft continues to provide productive and secure experiences to users around the world. Learn what steps Microsoft took to make remote work more productive and flexible.

Read More…

Microsoft continually innovates to empower best-in-class experiences, no matter where you’re located. Learn how you can maximize productivity in the virtual environment with Windows Virtual Desktop.

View: Understanding the Virtual Environment

More of the workforce is working remotely than ever before. Organizations are adapting and implementing new remote access solutions. Now is the time to evaluate the Microsoft tools you already have at your fingertips and leverage the built-in remote work security features and capabilities. Read more in this article from National Law Review.

Read More…

If you’ve ever experienced a flight delay, you know how frustrating it can be to sit in an airplane for what seems like an eternity, especially if you have other flights to catch or someone is waiting for you at your destination. But you’re not the only one negatively affected by these extended pit stops. Like any other transportation business, airlines make a profit the more their planes are in transit, and they lose millions of dollars per year to unexpected maintenance delays.

Within this context, Rolls-Royce—one of the leading suppliers of aircraft engines across the world—saw an opportunity to disrupt the traditional sales model and leverage digital transformation to make flights safer while decreasing delays. Watch this video to learn how Rolls-Royce is using Microsoft Azure and IoT to obtain, analyze, and filter critical component data to ensure their engines always fly in the best condition possible and that thousands of passengers reach their destinations safe and sound every day.

Read More…

Every professional athlete’s worst fear is a career-ending injury. And each match and training session becomes a gamble in which they risk everything to leave their name in the pages of history. Thing is, having an injury-free career is almost impossible, and as the years pass, the question becomes when they’ll happen instead of if they’ll happen. Such was the case of Seattle Seahawks cornerback Deshawn Shead, who in the Divisional Round of the 2016 playoffs suffered a torn ACL while playing against the Atlanta Falcons.

In this video, you’ll learn the compelling story of how he managed to overcome his injury thanks to the help of incredibly talented medical professionals aided by real-time data collected during his therapy sessions. After watching it, you’ll gain insights into how modern sports teams are using digital tools like Microsoft Azure to complement their medical teams and ensure their athletes enjoy long, successful careers.

Customers are unforgiving, especially when their products and services are on the line. For businesses in the transportation industry, taking the time to carefully review every little detail is crucial to ensuring their customers get their goods when they need them, where they need them.Problem is, time is also money, and finding the sweet spot between efficient and quality customer service is an everyday challenge for global transport companies like Combi Terminal Twente (CTT).

In this video, you’ll learn how CTT is leveraging the integration capabilities of Microsoft Teams to provide global customer support powered by AtBot and give clients the ability to track their goods anytime, anywhere.